| 11:00 AM | IHOA Board Arrival / Check In – Lobby |
| 11:00–12:00 | Unload IHOA Board – Ballroom |
| 12:00–3:00 PM | Pack Swag Bags / Set up Rooms – IHOA Board, Ballroom |
| 3:00–4:00 PM | Early Check-In (All Attendees) – Lobby |
| 10:00 AM–4:00 PM | Early Registration / Setup / Check Rooms – Lobby |
| 2:00–3:00 PM | Opening Ceremonies IHOA Update – Ballroom |
| 3:15–4:45 PM |
Sponsor Speeches Platinum – TTI Club (30 min) Titanium – Continental Bags (15 min) Gold – Freshwater Systems (10 min) Gold – Open (10 min) Gold – Open (10 min) Gold – Open (10 min) Ballroom |
| 6:30–9:00 PM | Vendor Exhibits / Show Sponsors – Vendor Hall |
| 9:30–10:15 |
Icemaker Master Class – Robert Hendrickson (Room A – Big) Preventive Maintenance / Bill Acceptors & Coin Mechs – Mendy at AECO (Room B) |
| 10:15 | Security Class – Steve Kennedy, Andy Manis?? (Room C) |
| 10:30–11:15 |
Beginner Icemaker – Kerry Smith, IHA (Room A – Big) Water Systems – John Woodward, Fresh Water Systems (Room B) |
| 11:15 | A+ Location – Chris Trotter, IHA (Room C) |
| 11:30–1:00 PM | Lunch Break |
| 1:00–1:45 |
Icemaker Master Class – Robert Hendrickson (Room A – Big) Preventive Maintenance / Bill Acceptors & Coin Mechs – Mendy at AECO (Room B) |
| 1:45 | Tax / Freezing Assets – Betsy Hope (Room C) |
| 2:00–2:45 |
Beginner Icemaker – Kerry Smith, IHA (Room A – Big) Innovation – Anil Asher, Datawrx (Room B) |
| 2:45 | A+ Location – Chris Trotter, IHA (Room C) |
| 2:45–3:15 | Short Break / Snack – Vendor Hall |
| 3:15–4:00 |
Ice Delivery Panel Cale Kopatz Mark Arnold Perry Eidson Emcee – Sellers Room A (Big) Water Systems – John Woodward, Fresh Water Systems (Room B) |
| 4:00 | Refurb – Andy Manis??, IHA (Room C) |
| 4:15–5:00 |
Customer Satisfaction / Retention – Chuck Atchley (Room A – Big) Innovation – Anil Asher, Datawrx (Room B) |
| 5:00 | Security Class – Steve Kennedy / Andy Manis?? (Room C) |
| 5:00–7:00 | Longer Break |
| 7:00–9:00 | IHOA Meet & Greet / Social – Location TBD |
| 9:30–10:00 AM | IHOA Board Meeting / Voting – Ballroom |
| 10:15–11:30 |
Special Speakers TTI Club Marketing Insurance Social Media Ice2U IHOA Ballroom |
| 11:30–12:00 | Closing Remarks – Ballroom |